ABI Delivers Guidance Replacing Pledges Of Support From Foreclosure Insurers | Latest news


The Association of British Insurers (ABI) has reviewed the temporary commitments of insurers introduced in the first lockdown – these will now be replaced by new directions in the home, car and pet insurance markets.

The ABI initially introduced pledges from its insurer members in March 2020, to offer improved help and support to customers who may have been affected by the Covid-19 epidemic.

These commitments were extended during the multiple lockdowns and will remain in effect until April 30, 2021. After that date, they will be replaced by new guidelines for the home, auto and pet insurance sectors.

The pledges include support for office workers who have moved to work from home and for drivers who use their own vehicles to get around due to the pandemic, rather than public transportation.

Laura Hughes, Head of General Insurance at ABI, said: “Insurers have supported clients through the challenges of the past year, including paying up to £ 3bn to the UK for insurance claims related to Covid and by donating over £ 100million to charities through the Covid-19 Support Fund.

“As many companies and workers adjust to more permanent and flexible ways of working, maintaining the commitment to supporting office workers will be of great help to many of the 17 million customers of the home insurance in the United Kingdom. ‘

The announcement comes after foreclosure restrictions have started to lift across the UK, with many companies aiming to embrace long-term flexible working.


The following guidelines will replace commitments permanently:

Home Insurance

For office staff who continue to work from home, you do not need to contact your insurer unless one of the following conditions apply:

  • You receive visitors to your home for business matters, such as a face-to-face meeting with a client.
  • Your business manufactures or sells goods from your home or you store any of these items in your home, especially if the goods are valuable or contain dangerous or flammable materials, such as gas cylinders or gas fires. artifice.
  • You offer other services from your home. For example, this would apply to jobs such as providing beauty care, hair styling, babysitting, dog grooming, or an exercise instructor.
  • You have adapted your property (using an outbuilding as a home office or undertaken major renovations) or acquired new professional equipment that belongs to you. Coverage for any work equipment, such as a laptop, will generally be the employer’s responsibility, but check with your employer if in doubt.

Anyone who has established, or is considering starting a home-based business during the pandemic, or has transferred the management of their business to their original premises, should discuss the required coverage with their insurer or broker.

It is important to ensure that the policy documentation is accurate.

Car insurance

  • As restrictions change and commutes to workplaces become more common, drivers will again need to verify that their insurance coverage is right for their needs.
  • The ABI has advised drivers to speak to their insurer or broker if there are any changes underway in work and driving activities since the policy was purchased. This includes using a personal vehicle to get to work or driving to different places for business purposes. As was common practice before the pandemic, this will apply to all roles.
  • Insurers appreciate that this may continue to be a difficult time for some clients and will be prepared to discuss insurance coverage, including options for those who may be experiencing financial difficulties.
  • If you use a personal vehicle for voluntary purposes, such as transporting medicine or groceries to help others affected by Covid-19, this will continue to be covered at no additional cost by the vast majority of members of the l ‘ABI. However, some insurers may wish to be informed of this use, so voluntary drivers should check their individual policy.

Animal insurance

With the veterinary services operating normally, the commitment to support pet insurance clients is no longer necessary and will end on April 30, 2021.


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