MWI Animal Health UK launches MWI Pet to create an efficient digital contact experience between veterinary practices and pet owners

CASTLE CARY, England, October 26, 2022–(BUSINESS WIRE)–MWI Animal Health UK (MWIAH UK), a subsidiary of global healthcare company AmerisourceBergen (AB), today launched Pet MWIa new technological offer designed to help veterinary practices increase their engagement with their customers while reducing the administrative burden on their teams. Pet MWI enables an effective digital contact experience between practices and pet owners. The new offering seamlessly integrates with the Merlin Practice Management System, which is cloud-based technology offering a range of integrated tools and applications to support key workflows and prepare veterinary practices to success. Pet owners can access the Pet MWI portal to view and book available appointments with their veterinarian through any connected device.

“As providers continue to navigate a changing industry and ever-changing consumer expectations, veterinary practices need access to technologies that help them better meet the needs of their staff and clients” , said David Tinsley, Vice President, MWI Animal Health UK”Pet MWI will help practices meet consumer demands for digital-first convenience and foster closer relationships with their clients, while freeing up more staff time to focus on delivering high-quality care. »

Veterinary practices that take advantage of Pet MWI solution will benefit from:

  • Control: The easy-to-use admin tool and multiple easy-to-configure settings allow practices to define which appointments are available with which clinicians to manage workflows, generate revenue and increase team productivity.

  • Efficiency: Appointments are taken in real time and integrate perfectly with a firm’s Merlin PMS. A unique data matching system allows existing customers to register in just 30 seconds, without the risk of duplicates.

  • Visibility: Appointment made via Pet MWI are clearly indicated in the firm’s agenda and in the client’s file. Clients can also view details of past bookings and interactions they have had with the firm through the portal.

  • Bonding: The Pet MWI The portal looks like an extension of the firm’s website and does not require clients to download apps or software. It also sends automatic appointment confirmations to pet owners.

  • Service: From our implementation consultants to our helpdesk, MWI’s professional integration service supports practices every step of the way.

“In an increasingly competitive marketplace, it has never been more important for practices to attract, retain and bond with their clients as well as their pets,” said Jonathan Holloway, Senior Director of Client Solutions, MWI Animal Health UK. “We also understand that the modern veterinary practice is a busy place, which is why we designed Pet MWI to increase the efficiency of practice staff and create a convenient, frictionless experience for pet owners interacting with the modern practice.”

To set up a demo and see Pet MWI in action, click here.

About AmerisourceBergen

AmerisourceBergen fosters a positive impact on the health of people and communities around the world by advancing the development and delivery of pharmaceutical and healthcare products. As a global healthcare leader, with a foundation in pharmaceutical distribution and solutions for manufacturers, pharmacies and suppliers, we create unparalleled access, efficiency and reliability for human and animal health. Our 42,000 global team members fuel our purpose: we are united in our responsibility to create a healthier future. AmerisourceBergen is ranked #10 on the Fortune 500 with over $200 billion in annual revenue. Learn more at

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Mackenzie Liberatori, AmerisourceBergen
267-252-5704 – Mobile

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