NOTICE: Pet Insurance Resolver FAQ

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Martyn James from Resolver on everything you need to know about protecting your furry friends.

Although the UK has changed dramatically in recent years, we still have uniquely British national obsessions.

Much of the population feels the pull of the open road, hopping into a caravan or motorhome at every opportunity. Others spend small fortunes at the garden center or go for a hike in a green place. But above all, as a nation, we are obsessed with our pets.

During the lockdown, an astonishing 3.2 million households bought or adopted a pet – and a huge and evolving industry has grown around them, from daycare to specialty food providers.

According to the latest research which brings us to 34 million pets in the UK including 12 million dogs, 12 million cats, 1 million rabbits and 600,000 hamsters!


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This demand has led to soaring prices and a worrying trend in pet theft, to such an extent that the government is considering much tougher penalties for pet thieves. And from the complaints I see, cost is clearly a concern for many pet owners.

As people start to return to the office, there is a huge demand for dog walkers and pet day care.

Many people begin to report anxiety in their pets after the months of pure attention they have suffered have suddenly ended. Pet therapy courses are apparently booming.

Which brings us to the biggest pet expenses you’ll encounter – pet insurance and vet bills.

Although many other policies have entered the market in recent years, many people are put off by high prices or confusing contracts.

Pet insurance varies widely like all insurance products, but it makes sense to buy the best you can afford – but that doesn’t always mean the most expensive.

The best policy you can buy is a “lifetime” policy, which covers your pet for lifelong treatment, but only for a fixed amount each year. These are the most expensive policies, but the ones that make the most sense to pet lovers. You can also purchase “maximum benefit” policies that will pay up to a defined “cap” for each illness.

Finally, there are “time-limited” policies that only cover your pet for a specified period (your standard 12-month policy) and “accident-only” policies.

If you are on a budget, an accident only policy is worth considering. As the name suggests, the policies will only cover you for actual accidents and not for illnesses.

But if money is tight, they can really help if your pet is injured. Take the time to read the policy so you understand what is defined as an accident – and ask the insurer to explain anything that is not clear.

Pet theft coverage is a new type of insurance and you usually need to purchase it separately.

A lot of people I talk to don’t want to think their pet is getting sick, so leaving out some basic injections and treatments, many people avoid talking to a vet until something serious happens. produce.

I really encourage anyone with a pet to know their vet. The security of knowing the surgery is there, when it is open, and where to go if you need emergency treatment is priceless – although I hope you never need it. ‘use.

Speak to your vet before signing up to see if his costs are likely to be covered. There is a lot of variation with vet fees – and if yours are expensive, check with the insurer how much they would be willing to cover.

And finally, if you need to make a claim, talk to the insurer and inform them of the costs as soon as possible. Some veterinarians may recommend “experimental” treatments that are not recognized and may not be covered.

I’ve seen dogs sent for hydrotherapy treatments that turned out to be frolicking in a wading pool in a shed – for hundreds of pounds. So make sure you understand what each treatment involves and how it helps with the underlying medical condition.


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